Frequently Asked Questions

Our core flagship product is sugarcane bagasse pulp plates, and we offer a full range of tableware crafted from nearly all types of eco-friendly renewable materials, including wood, bamboo, rice husk, and other plant-based fibers. All our products are 100% plastic-free, BPA-free, fully biodegradable or compostable, and meet FDA food contact standards as well as relevant ASTM compostable specifications, ensuring full compliance with single-use plastic ban regulations across the United States.

We use a China + US dual-warehouse model for wholesale orders:

• US domestic orders ship from our New York local warehouse, with 2-3 business day nationwide delivery, free truck delivery within NYC, and a flat $15 shipping fee per case for the continental US.
• Europe & Australia orders can be shipped directly from our NY warehouse.
• Japan, South Korea & Southeast Asia orders ship from our Fujian, China warehouse by default.All orders are dispatched within 1 business day after payment confirmation, with full tracking details provided.

We have a full-time local US after-sales team to support your needs.

We apply a no returns, only exchange policy for all wholesale orders. For confirmed quality issues, we will arrange free replacement or reshipment.

Please inspect your goods upon receipt and contact us immediately in case of damage, shortage or wrong delivery. We will provide a solution within 24 hours.

GREENWISH primarily serves B2B wholesale clients, including restaurants, cafes, catering businesses, food service providers, distributors and corporate procurement customers. We welcome small business owners and individual food service operators purchasing by the case.

We are an original manufacturer of sugarcane pulp eco-friendly tableware, with our own production facility based in Fujian, China.

To streamline international trade, we have established our trading office in Shenzhen, adjacent to Hong Kong.

We also operate a full-service local warehouse and dedicated support team in New York, USA, delivering factory-direct wholesale solutions with zero middleman markup.

All our products fully comply with global food safety and environmental standards, including FDA food contact requirements, BRC certification, ISO management system standards, HACCP food safety protocols, ASTM D6400 industrial compostable specifications, USDA BioPreferred certification, and comprehensive green eco-certifications.

We provide complete compliance documentation for all products to support your regulatory audits and health department inspections.

Yes. Our sugarcane pulp tableware fully complies with single-use plastic ban regulations across all US states, including New York, California, and other major markets. Our ASTM D6400 certification is the mandatory standard for compostable products in the US, eliminating all compliance risks for your food service business.

Our MOQ for wholesale orders is 1 case, with no large bulk commitment required. For custom OEM/ODM orders, the minimum order quantity will be confirmed separately based on your customization requirements.

You may place your wholesale order via our official website, email, or our business WhatsApp.

Please note that submitting an order through the website is for registration and process recording only; no payment will be charged or billed online.

All payments for wholesale orders shall be made via Telegraphic Transfer (TT) on a business-to-business (B2B) basis.

We primarily accept business-to-business Telegraphic Transfer (TT Wire Transfer) for all wholesale orders.

As a New York–based company, we support nearly all major US local payment methods. Please feel free to consult us about your preferred payment options.

For large bulk orders and long-term cooperation, credit terms can be discussed separately with your dedicated account manager.

All quoted pricing is valid for 7 days from the date of the order confirmation email. Please complete your payment within this period to lock in your order pricing.

Yes. We provide end-to-end OEM/ODM solutions for B2B clients, including custom product specifications, shape, weight, private label printing, custom packaging, and exclusive design for different usage scenarios. We offer fast sample turnaround, dedicated one-on-one account management, and flexible production capacity for both small-batch custom and large-scale annual orders.

Yes. For all confirmed OEM/ODM custom orders, you or your authorized representative are entitled to conduct on-site inspection and quality verification at our production line in our China factories during the manufacturing process, to ensure your order meets your exact requirements.

Yes. Our wholesale members are eligible to schedule visits to our production factory in Fujian, China, to see our full production process, quality control system and product lines in person. Advance booking with our account management team is required.

Yes. All our registered wholesale members can apply for free product samples at any time to verify the quality, specifications and performance of our tableware. The sample cost is fully waived, and you only need to bear the standard shipping fee for the samples.

Once you become our registered wholesale member, you will unlock the following exclusive benefits:

✅ Free product sample application eligibility

✅ Access to schedule visits to our China manufacturing facilities

✅ On-site production quality inspection rights for confirmed OEM orders

✅ Priority access to limited stock and exclusive bulk pricing for annual contracts

✅ Dedicated US-based account management and full compliance documentation support

The most widely used mainstream name is disposable paper food container. Classified by production process and material, they are also known as film-laminated paper boxes (with PE/PLA coating), kraft paper boxes, folding cartons, and more.

Disposable paper food containers offer multiple benefits:

• Eco-friendly: biodegradable and recyclable
• Practical: water and oil resistant, customizable with printing
• Safe and hygienic: made from food-grade materials, non-toxic during production and use

• Check the label: Make sure the product has complete information, such as manufacturer, production date and applicable standards. Avoid purchasing products with incomplete information.

• Inspect the appearance: Prefer products in natural wood color or light shades. Avoid overly white ones (which may contain fluorescent brighteners) or grayish products. There should be no printed patterns on the inner wall, and no black spots or impurities on the surface.

• Smell the product: Choose items that are odor-free, with no strong ink smell or mildew odor.

• Feel the texture: Select containers made of stiff paper with proper thickness and rigidity. They should not deform easily when squeezed, ensuring they stay intact during use.

• Purchase from reliable channels: Buy from reputable brands through official channels for better quality assurance.

A water-based coated paper cup is an eco-friendly paper cup that uses a water-based coating as its waterproof and oil-resistant layer.

Water-based coated paper cups are biodegradable, compostable and leak-resistant, making them ideal for serving both hot and cold beverages.

They are an excellent choice for businesses looking to reduce plastic waste and meet consumers’ growing demand for sustainable packaging.

By replacing traditional polyethylene (PE) coating technology, water-based coated paper cups are plastic-free, degradable and easy to recycle.

Water-based coated paper cups offer excellent waterproofing, oil resistance and heat resistance. Some advanced formulations also prevent hot beverage leakage.

The core difference between water-based coated paper cups and regular paper cups (usually traditional PE-coated paper cups) lies in their fundamental environmental performance and recyclability.

Yes, packaging and printing customization is available for some types of disposable paper tableware. If you require this service, please contact our customer service team for more details. Thank you.

The lead time depends on the product, design and order quantity. Please contact the Greenwish customer service team for a more precise delivery timeline. Thank you.

Yes, disposable paper tableware is heat-resistant and suitable for a wide range of hot foods. Thank you.

Disposable paper tableware is leak-proof and oil-resistant, making it ideal for serving various foods in daily use. Thank you.

Yes, disposable paper tableware is sturdy and durable, perfect for outdoor gatherings such as picnics and barbecues. Thank you.

Yes, Greenwish keeps samples in stock and offers free samples to customers. Customers only need to cover the shipping cost or arrange their own delivery. Thank you.

Yes. Bagasse can indeed be used to produce tableware and other utensils. It is a promising eco-friendly material. Bagasse plates, bagasse food containers, bagasse bowls, bagasse boxes and more are already available on the market.

Bagasse is a versatile and eco-friendly material, mainly used to manufacture biodegradable food service packaging (such as bagasse plates, bagasse food containers, bagasse bowls and bagasse boxes) as well as other products.

Bagasse plates are eco-friendly, renewable, biodegradable and compostable. They are also microwave-safe and refrigerator-safe.

Yes, bagasse is safe. Bagasse food packaging is generally considered safe for direct food contact.

Yes, most bagasse plates are safe for short-term heating in the microwave, but not for prolonged heating.

When stored in a cool, dry place away from moisture, bagasse products can remain in good condition for several years without deterioration.

Paper that has undergone coating treatment is called "coated paper".

Some processes involve printing before the paper is coated (inner-layer printing), while others apply printing after coating (surface printing).

In general, printing after lamination is more common, as the PE film has a smooth surface that produces better printing results.

The production of disposable eco-friendly paper tableware involves four steps: feeding, heating, stamping, and trimming.

Feeding

The printed composite paper roll is fed into the compression molding machine. The machine first cuts the roll into rectangular sheets of a specific size.

Heating

The sheets are transported to a heating station for preheating, which slightly softens the PE coating to improve plasticity and make forming easier.

Stamping

The preheated sheets are fed into a mold shaped for the intended tableware (e.g., cup or bowl). The mold has an upper mold (punch) and a lower mold (die). Under high pressure, the upper mold presses down on the sheet, forcing it into the lower mold for instant forming.

Trimming

During stamping, the sharp edges of the mold cut off excess material. These scraps are collected and recycled into pulp for reuse.